Leverage Existing Technology
There is no need to change or upgrade your existing infrastructure. CCA’s footprint is very light and sits on top of all of your existing data systems, e.g. Multi-Media, CRM, WFM and Data Warehouse.
Transform your Contact Centre within Days
Designed for all Contact Centres
What’s Included?
- Live Performance, Productivity, Staff Status & Comprehensive Historical KPI reporting
- By Department, By Skill Set, By Channel, By Agent
Quick Wins
- Automates a significant proportion of Day to Day reporting
- New self service visibility to critical metrics entire CC Operations
- Quickly identify and fix long-standing Performance & Productivity Gaps
- Monitor Customer Activity and Staff Resources across the entire Contact Centre
- Proactively Manage your Contact Centre
Optimise Service Strategy with Complete Visibility
Designed for more complex Contact Centres
What’s Included?
- Everything in the Off the Shelf Package
- Recommended Modules for Contact Centres:
- Multi-Media WFM (Shrinkage & Adherence with by Team & By Site)
- CRM (Reason Codes, FCR & Ticket Management
- HR (Recruitment & Attriton)
- KPI Summary / Balanced Scorecard
- Customised Modules
Fast Track Your Contact Centre BI Journey
Going it Alone?
Learn from the Best!
- Accelerate your company’s KPI Dashboard journey, and avoid making the same mistakes we did many years ago!
- Our experienced Contact Centre reporting specialists have experience across multiple industries, and are strongly positioned to…
- Help Top Management understand the crtical success factors of Contact Centre BI, implement and drive highly successful Contact Centre KPI Visibility Solutions
- Help Reporting / BI / MIS Teams navigate the many potential pitfalls of Contact Centre BI and reporting quandaries
Guaranteed 10% improvement
in Performance & Productivity
during your
Free 30-Day Trial
(T & Cs apply)
Learn More >>
High Return on Investment
Subject to the scale of Contact Centre Operations, direct or indirect Return on Investment is achieved in 1 to 3 months, with a radical benefits curve being experienced very quickly after Go-Live.
Global Support Help Desk 24x7
Multi-Channel & Multi-Lingual to meet customer preferences, with strict SLAs in place to track response times and ticket status. This provides customers with a guarantee of swift closure to support related enquiries.
Award Winning Productivity Solution
Recently voted as the Best Productivity Solution of the Year by the Contact Centre Association of Singapore, for the CCA implementation in a leading Asian Telecommunications giant’s multi-site, multi-lingual Contact Centre.