Learn from the Best!
- Accelerate your Contact Centre’s KPI Dashboard journey, and avoid making the same mistakes we did many years ago!
- Our experienced Contact Centre reporting specialists have experience across multiple industries, and are strongly positioned to…
> Help Top Management understand the critical success factors of Contact Centre BI, implement and drive highly successful Contact Centre KPI Visibility Solutions
> Help Reporting / BI / MIS Teams navigate the many potential pitfalls of Contact Centre BI and reporting quandaries
The CCA Team offers tailored Consultancy / Training Services for companies seeking to implement a new, or improve on an existing, Contact Centre KPI Dashboard.
Our programmes include how to:
- Manage Big Data from Multiple Data Sources in a sustainable manner
- Provide meaningful and high value KPI Dashboard solutions for the Contact Centre Management Team.
- Empower all levels of Management with Self Service, Actionable Insight
- Apply suitable Checks and Balances for Corporate Governance & Risk Avoidance
- Build Exception Reporting & Root Cause Analysis into Reporting Methodology
- Create the right Insight in the right way, for the right people, at the right time
- Identify bottlenecks painlessly as they happen, before major impact strikes
- Get the balance right between Human Contact & Digital Support Channels / AI
- Use BI to effectively identify the right cost saving and service enhancing opportunities, then Monitor for success
- Enhance and optimise Customer Service Strategy
